We're here to help answer any questions you may have about using our site as a shopper. Our goal is to provide you with a seamless shopping experience, and this page is designed to help you quickly find the answers you need.
In easy and simple steps, you can shop from a global store. on Navigation Bar Click on 'Orders,' then create an order and enter the link of the product you wish to purchase. Fill in all the required fields and post your request. You will receive offers from travelers heading to your country, and you can also send a request to any traveler heading to your country. Once a traveler accepts your request, you must make payment for your order to be processed. You can communicate with the traveler for any additional clarifications through the chat option in Traveler Deals app, and also track your order until the traveler arrives in your country and delivers your order. We always recommend meeting in a public place such as a cafe.
Your order is 100% insured when using deal method by the Traveler. The traveler will purchase your order with their own funds, and the payment will not be released until you receive your order and the traveler scans the QR code from your mobile phone. At that point, the payment will be released to the travler account.
Yes, you can cancel your order before the traveler purchases it with their own funds, if the deal method is 'By Traveler'. If the deal method is 'By Shopper', you can cancel the order before making the payment.
Dell Method is the agreement method between the shopper and the traveler. We recommend using Dell Method 'by the traveler' in this case, where the traveler will purchase the order using their own funds. There is also a Dell Method 'by the shopper', where the shopper will purchase the order using their own funds from one of the global stores and ship it to the traveler.
There could be several reasons why you haven't received any delivery offers from travelers. Some of these reasons include:
You can change the delivery method to "Deliver Method by Shopper" if you wish, but we recommend that you check the traveler's profile and the reviews of other shoppers on it.
It depends on the method you chose to execute your order. If you chose the Deal Method 'By Traveler' and the traveler accepted your order, you would need to pay the amount shown to you, and there are no hidden fees. The amount includes the product price, tax, shipping fees, or payment processor if available, in addition to the app fee and the Traveler's reward. Once you have successfully paid, the Traveler will be notified that you have paid the agreed-upon amount in the order, and they will use their own funds to purchase the product and deliver it to you. The invoice will not be released to the Traveler's account until you receive your product and confirm it.
If the Shopper chooses the Deal Method, 'By Shopper', you will purchase the product and ship it to the Traveler from your own funds. You will pay the app fee and the agreed-upon Traveler's reward. The Traveler's reward will not be released until you confirm receiving your order.
The estimated time after the Traveler arrives in your country is 48 to 72 hours for them to contact you to arrange a place and time to meet. It is preferred to keep in touch through Traverler Deals chat.
After you meet the traveler, and we recommend that this is done in a public place, receive your order and confirm receiving it by scanning the QR code for your order from the Traveler's mobile phone. Then the amount will be released to the Traveler's account. We recommend that you rating the Traveler, and this rating will be visible to all members of our community and will help other people, also the Traveler can rating their experience with you as well.
Simply put, you can order anything through Traveler Deals from famous global stores such as Amazon, eBay, Apple, Walmart, and enjoy the experience of global shopping for products that may not be available in your local area or may be more expensive compared to global stores. Common products that our community members shop for include clothing, shoes, accessories, cosmetics, electronic devices, mobile phones, and much more. You can shop from various parts of the world, including Japan, China, the United States, Europe, and others, but you should consider that the product can be packed in the traveler's suitcase.
We at Traveler Deals value transparency in our interactions with shoppers. When creating an order, all the items that will be charged will be displayed. When a traveler accepts your request, you will see the final amount that you will need to pay, which may vary depending on the 'Deal Method' you chose when creating the order.
If you choose the Deal Method with Traveler Pay:
If you choose the Deal Method with Shopper Pay:
In this transaction method, you will be responsible for purchasing the product and shipping it to the traveler coming to your country. Therefore, you will not be charged for the product price or sales tax. You will see the amounts you need to pay, which include:
When your order is accepted by one of the travelers, you can track the status of your order by clicking on 'Order' from the navigation bar, then clicking on your order card. You will be taken to a tracking page where you will find the stages your order will go through from the moment you placed your order until you receive it
The traveler's reward is estimated as a percentage of the product price, ranging from 9% to 25%. If you are willing to give the traveler a higher reward, you can include a message in the notes section when creating the order, telling travelers that you are willing to increase the reward amount and they will send you an offer for the amount you wrote in the notes.
please don't hesitate to contact us if you have any additional questions or concerns